No Return & Exchange Policy

At Ethnicsonly, we carefully inspect and pack every order before dispatch to ensure that you receive your selected product in proper condition. To maintain the quality and hygiene standards of our products, we do not accept returns or provide refunds for products purchased through our website, except where required under applicable law or in cases covered under the exceptions specified below.

We offer exchange only, subject to the terms and conditions mentioned below.

1. No Return Policy

All purchases made through the Ethnicsonly website are non-returnable.

Customers cannot request a return or refund merely because they have changed their mind, selected the wrong size, colour, design or product, or no longer require the product.

Eligible customers may, however, request an exchange in accordance with this policy.

2. Exchange Eligibility

An exchange request may be made within 7 days from the date of delivery of the order.  

To be eligible for an exchange, the product must:

• Be unused and unworn.

• Be unwashed and unaltered.

• Be in its original and undamaged condition.

• Have all original brand/product tags securely attached.

• Have all original packaging, labels and accessories intact, wherever applicable.

• Not contain any stains, marks, perfume, makeup, odour or other signs of use.

• Not have been tailored, stitched, resized, modified or otherwise altered.

• Be accompanied by the original order/invoice details.

Any product that has been worn, washed, altered, damaged, stained, soiled, or returned without its original tags may be rejected for exchange.

3. Exchange Request Process

To initiate an exchange, the customer must contact Ethnicsonly through the E mail within 7 days of delivery.

The customer should provide:

• Order number

• Product details

• Reason for exchange

• Photographs/videos of the product, where requested

• Any other information reasonably required by Ethnicsonly to process the request

The exchange request will be reviewed by our team before the exchange is approved.

The exchange process will only be initiated after the applicable exchange/return shipping charges have been paid by the customer.

4. Exchange Shipping Charges

For a customer-initiated exchange, the applicable return/reverse-shipping and/or exchange delivery charges shall be borne by the customer.

The applicable shipping charge will be communicated to the customer before the exchange is initiated.

The customer must make the required payment before Ethnicsonly arranges the exchange/return pickup.

No exchange pickup will be scheduled until the applicable shipping charge has been received.

5. Product Inspection

Once the product is received by Ethnicsonly, it will undergo a quality and eligibility inspection.The exchange will be approved only if the product satisfies all the conditions specified in this policy.

If the returned product is found to have been used, worn, washed, altered, damaged, stained, or otherwise fails to meet the exchange conditions, Ethnicsonly reserves the right to reject the exchange.

In such cases, the product may be returned to the customer, and any additional shipping cost associated with sending the product back may be payable by the customer.

6. Exchange Availability

An exchange is subject to availability of the requested product/size/variant at the time the exchange is processed.

Ethnicsonly does not guarantee that the requested size, colour, design or variant will be available.

The exchange process may take up to approximately 10 days, depending on product availability, reverse pickup, inspection, processing and delivery timelines.

Where the requested replacement is unavailable, Ethnicsonly may communicate the available alternatives to the customer.

7. Price Difference

If the replacement product has a higher price than the originally purchased product, the customer may be required to pay the applicable price difference before the exchange is processed.

If the replacement product has a lower price, the applicable difference may be handled through store credit or another method communicated by Ethnicsonly, subject to our applicable policies and law.

8. Wrong, Damaged or Defective Product

The above customer-initiated exchange conditions do not limit any rights or remedies available to a customer under applicable law.

If you receive:

• A product different from the product ordered (color may slightly vary due to lighting in photograph).

• A damaged product;

• A product with a manufacturing defect; or

• A product that materially differs from its advertised description or specifications,

please contact Ethnicsonly as soon as possible and within 48 hours of delivery, with your order details and appropriate photographs/videos of the issue.

After verification and inspection, Ethnicsonly will provide an appropriate remedy, which may include replacement, exchange or refund, as applicable under the circumstances and applicable law.

Where the issue is attributable to Ethnicsonly, the applicable return/replacement shipping cost will not be charged to the customer.

9. Non-Exchangeable Products

The following products are not eligible for exchange:

• Products that have been worn or used.

• Products that have been washed.

• Products that have been altered, tailored, stitched or modified.

• Products without their original tags.

• Products damaged after delivery due to customer handling or use.

• Products with stains, makeup, perfume, odour or other signs of use.

• Products returned without the original packaging where such packaging is necessary for product identification or protection.

• Customized or personalized products, unless the product received is defective, damaged or incorrect.

• Products specifically identified on the website as Final Sale / Non-Exchangeable, subject to applicable law.

10. No Cash or Payment Refund for Change of Mind

Ethnicsonly does not provide cash or payment refunds for eligible customer-initiated exchanges.

Where a customer simply changes their mind, selects an incorrect size or wishes to purchase a different product, the available remedy is exchange only, subject to product availability and this policy.

This clause does not exclude any refund or other remedy that may be required under applicable law, including in circumstances involving defective, damaged, incorrect or materially misrepresented products.

11. Order Cancellation

Once an order has been placed, cancellation may be permitted only before the order has been dispatched, If you cancel your order before it is shipped, we will refund you the entire amount. 

Once an order has been dispatched, cancellation may not be available and the customer may be required to follow the applicable exchange procedure.

12. Delivery Refusal and Undelivered Orders

Customers are requested to accept their orders at the delivery address provided at checkout.

Repeated refusal of delivery, incorrect address information, or failure to accept delivery may result in additional shipping/RTO costs and may affect the availability of COD for future orders, subject to applicable law.

13. Exchange Processing Time

After the eligible product is received by Ethnicsonly, the product will be inspected before the exchange is approved.

The complete exchange process may take up to 10 days or longer in exceptional circumstances, depending on stock availability, logistics and other operational factors.

Ethnicsonly will make reasonable efforts to complete eligible exchanges as quickly as possible.

14. Important Customer Responsibility

Customers are strongly advised to check the size chart, product description, colour, specifications and other product information before placing an order.

An order should be placed only after confirming that the selected product and size are suitable.

15. Policy Changes

Ethnicsonly reserves the right to modify, update or amend this Exchange Policy from time to time. The updated policy will be published on the website with the applicable effective date.

Any rights accrued to customers under applicable law will not be affected by such changes.

16. Contact Us

For exchange-related queries or assistance, please contact:

Ethnicsonly
Email: hello@ethnicsonly.com
Website: www.ethnicsonly.com
Customer Support: 9118556681

For any grievance, complaint or issue requiring escalation, please contact the designated grievance officer through the contact details provided on our website.